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Everything we read in these reviews came true for us. Daniel and his crew were outstanding from beginning to end. There was no stress. In fact they made the whole experience a pleasure. Who can say this after a renovation?

GP & RP (Toronto)- August 2016

I hate paying people to do any work at my house, not because of the money but because there are always problems. Underpinning and lowering the basement floor as well as removing a support wall and installing a support beam was a nightmare to me because I assumed that there were going to be problems and problems with support walls can be a nightmare scenario. I spoke with several companies and decided to go with True North. They were not the cheapest but Daniel certainly seemed to be the most knowledgeable as well as the most observant of all of the people I spoke with. True North also seemed to have the best reputation. The quote was detailed and I knew exactly what I was getting into with every detail laid out.

Josh, Edgar and the crew did a great job. They showed up every day and worked long hard hours. They did so with smiles on their faces and sometimes we could even hear them singing along with the music that they were playing. I think it says a lot about a company when their employees are that happy. All of the guys were friendly and they worked tirelessly.

The finished product was fantastic. I have no complaints at all. I get the sense that if I did have any problems Daniel would have someone in to fix the problem with no hesitation. I think that these guys have such a good reputation because they do something that very few people seem to do anymore, they work hard and do a good job for a fair wage.

This is the only review I've ever written and I do so because I think that this group of guys are fantastic, honourable men who take pride in their work. I would not hesitate to recommend them.

J.Joseph (Markham)- July 2016

Daniel, Edgar, Josh, and the crew did a great, tidy job lowering the basement of our 1922 East York house.

We met with a lot of companies before settling on True North, and got several estimates. Not only was True North the best price, but the estimate was the clearest, had the most detail, and covered off all our issues and questions. It makes you nervous, agreeing to have someone dig under the structure of your house, but the quote and Daniel's patience explaining everything calmed us down.

We needn't have worried; they did a terrific job, the crew was friendly and polite, and they finished two weeks ahead of schedule.

Big thanks as well to Richelle for keeping us organized with invoicing and payment; a lot of companies do not have a handle on this .

This is the contractor story you want, and the one you'll be happy to tell everyone.

Marcus & Fiona (Toronto)- July 2016

Absolutely fantastic job by Daniel and his crew at True North from the end of March through May of 2015. Underpinning work was meticulous, beautiful concrete stairs for the walkout, and great concrete-block laying for the new foundation. Workers were professional in every way. We highly recommend True North (as we saw from their previous reviews here)--they are top-notch. And now we are enjoying a wonderful new basement space with walkout to our backyard, plus a new cold cellar--perfect for wine as well as veggies! Thanks True North--you're the best.

Susan & Roger (Toronto)- June 2016

-reliable time frame
-friendly and hard-working crew
-success despite limitations of exterior space, small openings, close neighbours etc. ( basic downtown Toronto)
-on time and on budget

Daniel Johnston really listened to our concerns and came up with viable solutions
-allowed us to add significant footage and height to our living space

LECJ & CMJ (Toronto)- June 2016

Daniel and the guys were fabulous to work with and got our whole renovation off on a wonderful foot. They showed up when they said they would, worked hard, collaborated with us and got things done on time.

Our driveway was damaged by one of the bin deliveries, they brought it to our attention before we even noticed and assured us he would correct the problem when we were ready. I trust completely that that will be the case.

I highly recommend this firm.

Mike Zavershnik (Toronto)- June 2016

We hired Daniel and his team based on a recommendation from our neighbours. We were not sorry. He was very attentive and exceptional at keeping me in the loop of the project progress. We ran into quite a bit of issues as we had initially hired Daniel to redo our concrete floors and install a flush mount beam, but ended up underpinning the whole house once we found structural damage on our brick walls. We own an old Toronto homes and as expected we ran into all kinds of issues with are archaic plumbing and old heating system. With every problem, Daniel was able to present an affordable solution and although the project scope and budget creeped, we were happy with our upgraded utilities. Daniel was also very helpful in recommending a contractor for the basement finishes and worked closely with the contractor to coordinate the installation of our pex radiator lines and heated floors even though our contractor wasn't scheduled to start work until after the underpinning was complete. All in all even though we ran into all sorts of issues when we went into the walls of our house we had an excellent experience working with Daniel and his team. I should also commend his Project Manager Josh and his Foreman Edgar. Two very stand up individuals who were on site every day at 7am and were very respectful of my property and accommodating to my young toddler. I would highly recommend True North Underpinning and believe their services are worth every penny.

Tracy (Toronto)- June 2016

Excellent service from first phone call to finished project. Including mid project changes, that were handled without hesitation, fair prices and extremely courteous workers. Daniel is also, very knowledgeable in the trades and his referrals reflected his high level of competency.

HomeStars (Toronto)- May 2016

True North did a fantastic job of bench pinning the basement of my semi-detached 100+ year home. I obtained several estimates from other contractors I found through Homestars. Daniel was the most straightforward and knowledgeable in answering all of my many questions and patiently explaining the exact process for the job. The professionalism extended thoughout the duration of my project as small complications came up and were resolved with the best outcomes. For example, in the original plan, the bathroom was going to be raised up to the height of the bench to avoid losing floor space. A fantastic plumber who subs for Daniel proposed a plan to keep the floor level with the rest of basement. This change was discussed immediately with Daniel and implemented the same day. The core team of Leo and Kevin started work at 7am on the dot everyday, maintained order and kept things as tidy as possible in what is a naturally messy job. For anyone considering basement work that requires digging up, permits, etc, I would highly recommend True North. You will be in good hands.

Michelle (Toronto)- April 2016

My wife and I are new homeowners and this was our first substantial renovation. The experience with True North was incredibly positive. The work was done on schedule and within budget. Daniel listen to our objectives and gave us a number of reasonable options to achieve them. Quotes and invoices were timely and the team carrying out the work was friendly and always on-time. Given the horror stories you sometimes hear with basement renovations, we were happy to have such an uneventful and stress free experience.

Nadine (York)- April 2016

We hired Daniel's team to underpin our unfinished basement. We were completely satisfied with the service. Leo and Kevin were amazing and dedicated workers. The job was completed earlier than expected with minimal disruption to our daily life. Daniel's excellent communication skills and patience were crucial in alleviating any concerns we had regarding the project. We highly recommend True North and are extremely satisfied with the results.

Bryan (Toronto)- March 2016

We embarked on a major reno of our semi this past fall and underpinning was the largest part of it. We met with all the top companies but weren't 100 % satisfied with any of them (tip: owners, don't send your son out in his fancy sportscar). Then we met with Daniel and immediately we knew who we wanted to go with. He knew our area well, knew the inspector, knew the issues we faced, and was very upfront about what the job entailed. Daniel is a straight shooter, delivers on his word, and his numbers were good to boot! His boys started on time and knocked off the work in 3 1/2 weeks -- must be a record underpin! The site was organized, the foreman was a nice guy, very personable, and Daniel or Josh were around plenty to make sure things were progressing smoothly. Of all of the contractors we worked with, Daniel and his crew turned out to be the best. Thanks for the great experience Daniel!

Mark Wilson (North York)- February 2016

This is a long overdue review. We had our basement underpinned and waterproofed by Daniel and his team in the summer of 2015. We ran into several challenges along the way and Daniel was quick to respond and provide fair advice, options and solutions. Josh and Edgar were onsite daily and were friendly, professional, clean, hardworking and respectful of our property and family. We cannot say enough about this company or the work they do. We would, will and have recommended Daniel and his team to anyone.

Mark (Toronto)- January 2016

From the first phone call with Daniel, to his first visit, and right to the end.... professionalism, courtesy, unparalleled service and a commitment to his word.

Daniel visited our home and walked us through every step before providing a quote that was 100% accurate by the timothy work was complete. As promised, he provided an incredibly professional, friendly and courteous crew that finished the job a full week ahead of schedule, and went so far as to power wash our driveway to remove any signs of dirt and debris when hey were done.

And as if that weren't enough... the crew made sure our neighbours were happy and that our kids were safe while they were working outdoors.

Daniel and his team are outstanding. And an incredible pleasure to work with. Save the stress... hire True North now!!!

Marco (Toronto)- January 2016

I'm a female shop owner (who staffs and service clients whom are all female as well) and have had multiple experience with construction companies and contractors and it is always something I dread each time I have to do renos.

Having spoken to three other companies, I felt Daniel was the most honest with the job and was open about possible additional costs (which we didn't end up encountering). Working with such an old building, I was afraid of unexpected costs, not only were there none, Daniel reduced my final invoice total by helping me avoid unnecessary work.

His team at True North are completely professional, friendly and incredibly enjoyable to work with. My staff were always comfortable and they were very respectful with making sure we are able to continue to operate our shop with minimal disruptions. Highly recommended and would definitely call on again for future projects. From my team to yours, Thank You Daniel and team, Merry Christmas boys!

Jennifer (East York)- January 2016

Brought these guys in for a quick one week project to replace some decaying brick columns and add beams to reinforce our place. Daniel was extremely helpful and easy to work with through the sales management process and the day-to-day crew were complete pros -- even going the extra mile with clean up. Will definitely use them again if we decide to do the full dig in the basement. One of the best home contracting experiences we've had to date.

- December 2015

Look no further, this is the team you want to work with for your project! After discovering a crack in the foundation wall in our basement, we contacted the True North Underpinning team after reading numerous positive reviews on Homestars. From our initial conversations with them, until the end of the project, Daniel and his team were extremely courteous, professional, helpful and thoughtful. They were genuinely interested in doing things the right way, involving us in every step of the project to make sure we were well informed and happy with their solutions.

We originally expected that we would be doing a standard three stage underpinning of our basement. But after some investigation, Daniel’s team discovered that one corner of our house was being supported by steel beams on top of concrete piles, and that the house was originally constructed as such because it was built over top of an old farm well or silo. Because there was no solid earth within the walls of the well / silo, Daniel’s team could not proceed with standard underpinning approaches for that part of the house. They worked with K.H. Davis Engineering and Techno Metal Post to find a solution that involved helical piles, a rebar cage, a concrete grade beam, a cathodic corrosion protection system and a whole lotta grout. The short of all that is that this team is highly capable of dealing with non-standard and challenging scenarios, and will put in the time and effort to solve the problem correctly.

Josh was the foreman on our project. He is incredibly friendly, a hard worker and really knows his stuff. He led the team each day through all phases of our project, and is passionate about his work. The whole team were courteous towards and respectful of our neighbors, cleaning up their equipment each day and also hosing down our shared driveway and sidewalk. The team were also great with our young kids, who were excited by all of the tools, trucks and equipment on site.

We are so happy with the finished product. We went from a 6 foot to an 8 foot basement, upgraded all our basement plumbing, installed interior water proofing with weeping tile and a sump pump, and have a nice, clean and level basement floor. On top of all that, we have the peace of mind knowing that our house is now structurally sound thanks to the great work that Daniel, Josh and the team put in. While it’s nice to have our basement finished, and our house put back together, we actually miss having the guys working here every day.

We would highly recommend the True North Underpinning to anyone looking to take on an underpinning project. You will be extremely happy that you hired them to do the job.

- Scott (Toronto) December 2015

From the first phone call to the final day of the job, these guys were absolute pros. Everything that was promised was delivered, and they are absolutely incredible communicators at every stage. I couldn't recommend them strongly enough.

- December 2015

Daniel and his team did a fabulous job of underpinning my downtown Toronto house. The basement ceiling was 6 feet clear and when they were done it was 8 feet clear exactly as quoted. They did a great job of communicating clearly and effectively, keeping the job site clean and clear throughout the job and finishing everything properly without question. I would highly recommend True North Underpinning because Daniel and his team earned my trust. When a company is rebuilding the foundation of your house while you are living upstairs it is pretty important to trust them.

True North Underpinning is a company you can trust.

- Mike (Toronto) December 2015

Dealing with Dan and True North has been great. First off they finished the job 2 weeks earlier than expected and the cost was exactly to the penny what was quoted.

The work that was performed was amazing, and considering how much dirt was removed from my house, the property was kept very clean.

Dan never had a problem answering my questions (our email chain had over 115 emails by end of job), and the foreman Leo never treated my like a dummy for my endless questions.

Nothing was done that was questionable without Dan first making sure with an engineer that it was ok.

So the work was great, done within budget and schedule. I think what really made dealing with True North such a great experience was the extra effort that was put in. The guys would bring my garbage and recycle bins in if they saw the city had emptied them. The entire crew made a point of being friendly with my kids (and learning their names). They worked around the other people I had in the house working extremely well.

To top it all off when an unrelated problem in my house caused me to lose the use of my bathroom Dan arranged to have his port potty left on site even after he was done so my family had a place to go to the washroom. He did not ask for any money for this at all.

I cannot recommend Dan and True North strongly enough, I almost wish I had another house I needed to underpin.

- Andre (Etobicoke) December 2015

TrueNorth Underpinning is your best choice when it comes to underpinning. When we first started thinking about underpinning our very short basement, we had several contractors come over and give us a quote. For us, it seemed like a huge job. Dan from TrueNorth instantly put us at ease and made us feel like we were in capable hands. He knew exactly what he was talking about, answered all of our many questions, and it was obvious that he had a lot of experience underpinning. Hiring them to do the job, based on that first meeting, was an easy choice for us, and we couldn’t be more happy with how the final project turned out. Dan repeatedly checked in to see if we had questions, and his crew that worked on our project were really nice, friendly, and always had a smile on their faces, despite it being what looked like absolutely back breaking work in a tough environment. I would absolutely recommend TrueNorth underpinning if you’re thinking about underpinning your home. If we had any other need for underpinning in the future, I would simply not trust the foundation of our home to anyone but Daniel and his team to get it done on time, and most importantly, safely. Dan, thank you so much for you and your team’s hard work! read less

- Scott (Toronto) October 2015

Daniel was amazing thru out the entire project.
He made us feel confident and relaxed while the project was underway. From permits to completion we couldn't ask for more. He torn out the old flooring put in new plumbing with back flow gates and poured a new concrete floor that is so smooth you could leave it as a finished floor
I would highly recommend his company for any basement work before you want to finish. - Matt (Toronto) October 2015

Daniel and his team did an exceptional job on our basement. They worked in a timely manor, kept the work space clean and were really friendly. They went above and beyond the requirements of the job and made sure we were happy during every step of the process. We are very happy with the finished product. The final cost was exactly as quoted with no extra costs.
- Mike Kapler (North York) August 2015

Daniel and his team at True North took us through what's a very tricky project with ease. Daniel himself always made time to talk to us and answer all our questions. His client service is second to none. He aims to please, and definitely delivers. The best testament to their work doesn't from us, but the people who've seen our unfinished basement after True North was finished. Different professional trades have been in and said how nice and clean the work is. If you're taking on a complicated ( and scary) project on your biggest investment, I guarantee you're in good hands with Daniel and True North Underpinning.
- S&B (Hillcrest Village) August 2015

I highly recommend Daniel and his whole crew. They did an amazing underppinning job on my 120 years semi in East York. Daniel was very helpful and took the time to explain the whole process step by step and answer all my questions from the get go. Our foreman John and the rest of the crew were very responsive, friendly and courteous. The project co-ordination was done on a timely manner (bin, excavation, wood, ciment truck, etc..). Every morning the crew arrived at 7am and started to work. They got into our basement through the basement windows and used a porta-potty to keep the disruption to a minimum. The project went very fast with no bumps and followed the agreed payment schedule.

Thank you again True North for your excellent job and expertise!
- Catherine (Toronto) Apr 27, 2015

Daniel came out to quote a basement underpinning of our semi-detached home in Toronto. From the time he arrived for the quote until the end of the project he was knowledgeable, professional and kept us in the loop on all of the coming and goings of the project. He raised any issues quickly and provided our options to get to the finish line. We ended up replacing our water line to the city as part of the underpinning project and this did not move our timeline at all! Overall, great business to deal with and the whole team we interacted with was great right through to completion of the project. Job came in on time and on budget.

Big thanks to Daniel, Josh, and Edgar for the great work and would highly recommend working with the guys at True North! - Brad W (Toronto) Apr 27, 2015

Daniel and his team were very professional and approachable. The work was done on schedule and looked great! I was able to ask all my questions and felt really comfortable throughout the entire process knowing that any concerns or questions I had would be addressed and dealt with.

Thanks guys!
- Cara W (Toronto) Apr 27, 2015

If I could give True North a 11-stars, I would. Daniel and the whole crew were total professionals and did an amazing job underpinning our 100 year old semi in Parkdale. Daniel was incredibly responsive and provided some excellent feedback about decisions that needed to be made about the basement. Josh was our foreman and he was incredibly friendly and helpful through the entire project handling the co-ordination of the plumber, Reliant, etc. The crew got into our basement every day through the basement windows and used a porta-potty so the disruption to our home was minimal. Had it not been for a couple terrible snow storms and the Christmas break, True North would have completed the job a full week ahead of schedule. They really wasted no time, arriving every day at 7am like clockwork and got straight to work. Considering the horror stories I have heard from neighbours about delayed reno jobs, I have been incredibly lucky to have worked with True North. I would highly recommend them to anyone considering an underpinning their home. To be honest, I would tell anyone that they would be foolish to not make True North their first choice for an underpinning project
- Tyler ( Parkdale - Toronto) Apr 04, 2015

Daniel and his team did a great job. The foreman Josh was amazing as he helped us through this reno. They are very focused on home owner satisfaction. His team shovelled our walkway during down times, help us through difficult decisions and even removed and reinstalled our washer and dryer. The guys worked very hard and finished our project on budget and 1 week ahead of schedule. I would highly recommend True North! They may be a bit more expensive but they are worth it.

Thanks Daniel & team.
- Ernie (Toronto) Mar 29, 2015

To make use of the basement in our 1920s era home, we needed to have the floor lowered. Among the three contractors who came in to give us estimates, only Daniel from True North took the time to walk me through the options (underpinning, benching, doing half the basement), explain the process (getting engineering drawings, getting the building permit, what they do with the existing sewer pipes, where the excavation waste would go, underpinning insurance), identify possible problems and follow up within days with a detailed estimate. We also got the chance to visit a job in progress before signing a contract. Apart from a couple of small extra costs that came up as the work progressed, mostly related to extra depth to accommodate in-floor heating pipes in the new concrete and and insulation blanket, the estimate was spot-on and the work was finished a few days ahead of schedule. The crew from True North (headed up by Leo) were at the house early every day from the first to the last day of the job and always worked a full day. Daniel from True North was available to answer questions and co-ordinate his company’ s work with the HVAC work done by someone else. He referred us to an excellent stonemason who enlarged our basement windows and installed new stone sills. He was also willing to speak to another contractor who later came in to polish the new concrete floor after it was laid. This final comment is not a criticism of True North but is only a piece of advice to anyone who is planning on polishing a newly laid concrete floor: take more care than we did to ensure that the concrete is the best type for polishing. Daniel from True North made it clear that he had no experience with his floors being polished but after his conversations with the floor polisher, it seemed that everything was in order. As it turns out, even though the floor was fine for use with the usual floor coverings, the concrete was not optimal for polishing and this limited our options for the finish we could achieve with polishing. It will all turn out well - that will be another review of another company - but we should have been more involved to ensure that the concrete mix used was better suited for polishing. But this does not detract from the excellent work that True North did and I give them the strongest possible recommendation.
- George (Toronto) Jan 31, 2015

These guys really helped us out of a jam. We just bought and gutted a 1910 home and discovered that the whole weight of the house had been sitting on floating joists for decades. To make matters worse, the first contractor we hired took 50% of our money and did very little work over 3 weeks time - at which point we fired him - about 15% of the job done. Daniel from True North received our SOS call Dec 22nd, called us back within hours and had an appt booked for the next day. From the start, he put our fears to rest. Already a little burned on trusting contractors, he walked through the job site, answered questions and explained how it all needed to work and why. He really knew his stuff. He pushed other work back in order to fit us in because of the situation we were in. His quote on job and timeline never increased, in fact it actually ended up coming in under. His guys were pleasant and professional and treated the space as if it were their own. They took a lot of pride in their work and even fixed little things here and there that went beyond the scope of work quoted. All in all, an excellent experience. True North helped us enjoy our holidays instead of obsessing about getting ripped off by a sleazy contractor.

I would recommend these guys in a heartbeat!
- Jennifer (Toronto) Jan 28, 2015

We recently needed some major underpinning/foundation/basement work done on our 110 year old home. Daniel was recommended to me by one of his previous customers. After checking the reviews on home stars, I was confident that True North would do professional and precise work. They did not let me down. In fact, after having tried to arrange for a contractor to do the work for many months, Daniel was the only one who provided prompt and clear answers to my questions. Their customer service and professionalism is superb, and they were very honest and open about what needed to be done as the job progressed. They provided great solutions to any problems that came up (as tends to happen with foundation work on old homes). We have further work that needs to be done, and I am happy to have True North complete the job, as I know the work will be done by specialists that I can trust.
- Grace (Toronto) Sept 03, 2014

We hired True North Underpinning to dig out and underpin the basement of our 100-year-old semi. We were very pleased with the level of communication, quality of the work and the positive attitude of all crew members. I know that our job was particularly challenging as we are on a water table which made for extremely wet, difficult conditions for the workers. Daniel and his crew also discovered a surprise structural issue caused by a previous renovation and quickly offered a satisfactory solution to the problem. Despite these issues the job was completed on budget and took just a week longer than initially estimated.
- Josh (Leslieville) Mar 29, 2014

I hired True North Underpinning to lower my basement and can¹t say how much I enjoyed working with them through the whole process. BEFORE Before we got started I appreciated how quickly I got the job quoted ­ Otto knows his stuff and helped me sketch out my vision and get a quick (but accurate) sense for how much the job would cost. We quickly received a full quote which had lots of detail on budget numbers and I was very pleased at how closely the budgeted costs tracked our final invoice. I also appreciated how the team showed up to work ­ they started on the day we agreed and had a full team show up every day to work a full shift. I never wondered where they were and always felt confident that my job was priority #1 for the team. DURING Daniel and the team are very hard workers but also very courteous ­ any time they needed to shut off the water or electricity they came up to ask permission and kept us abreast of the project as it progressed. When changes (which are inevitable) arose Daniel was always available to talk (even late at night) to explain what was happening. We got few surprises during the work but when we did I always felt comfortable about the level of detailed information I received and a full accounting of cost changes (in my case there was a small change that actually led to a cost saving ­ they were upfront about the money saved and were honest about deducting it from my invoice). Underpinning a basement can be messy work and I really appreciated all the extras that they did for me and my family during the Project. The total project was supposed to take 7 weeks, and it ultimately took 7.5 weeks due to the inspection process, not due to Daniel¹s team. I really appreciated that they showed up to work hard every day and finished virtually on time. Financial milestones were very clear and they never asked for money when it was not appropriate ­ they made sure that I was comfortable with everything before asking for the next payment installment. AFTER I often think that the true character of a contractor shows once the job is done, the money all paid, and something comes up. There were a few unrelated items where I had asked Daniel for help. I felt very happy that he came to my rescue, on numerous occasions, and then wouldn't accept any payment for his help. Bottom line: if you are thinking about underpinning your basement you need to talk to True North Underpinning. I have given my name as a reference to them and will happily answer any questions ­ that's how good I feel about their services.
- D&R (Moore Park) Feb 20, 2014

True North was prompt, helpful, and professional in every way. Honesty and integrity seem to be hallmarks of the company. Otto answered any and all questions we had, and helped us think through what we actually needed. Daniel was on site frequently, and available by phone every time we called. The crews who worked in our house were friendly to us and with one another. We appreciated hearing joking and laughter coming up from our basement while they worked. They were prompt and efficient, and did a great job. I've already recommended them to others, and would hire them again if I had any more basement left to dig up!
- Audrey (East York) Dec 04, 2013

The crew working on our basement underpinning were professional, respectful and finished the job in a timely fashion. They responded to emails quickly and were good communicators throughout the process. We really appreciated their commitment, and attention to detail - they even came out to check on our sump pump on a holiday when we thought there might be a problem! They did their best to clean up our backyard after the work was complete, which was a big plus. We would definitely recommend them.
- Brian (East York) Nov 18, 2013

Daniel and Otto do good work and they are straight shooters. Their friendly and respectful crew were efficient and got the job done on time and on budget. They always welcomed my questions (and there were a bunch) and offered an honest assesment of the work to be done and a number of options to persue. I got quotes from a number of contractors and these guys fell in the middle. I'd hire them again and I reccomend them highly.
- Shawn (East York) Nov 14, 2013

We hired True North to do the digging and underpinning of our basement. Their quote was very competitive and Otto was thorough about explaining what needed to be done and how. It was a large job and we wanted to do it well so that we could have an 8 ft height. A week after they started to dig, Otto called and said they'd found out our foundations went down to 7'6 and if we wanted to leave it at that height, the job would cost us much less because they wouldn't have to underpin. We decided to do that, and we were blown away by how honest and upfront Otto and Daniel were about this. Everything about True North was fantastic. I can't imagine a better company to do the job. They were all very professional, and so nice too. They started and finished exactly on time and did over and above what they had to do in terms of clearing up and making my neighbours happy. Daniel, Josh and all the men who did the work were knowledgeable and courteous and I felt completely at ease letting them do their own thing without having to be on top of them. All in all, True North turned what we imagined would be a headache project into a smooth and painless job!
- Chloe (Toronto) Oct 17, 2013

I would, and have, recommended True North to anyone doing an underpinning job. The company is professional and well run. Daniel and the crew were professional and easy to work with, and endeavored to cause as little interruption as possible to our daily lives. The fact that True North specializes in just underpinning is a big plus as they have seen any issue that may come up and are able to deal with them in the best possible way.
- James (Toronto) Sept 11, 2013

We decided to go with True North Underpinning and boy we are glad we chose Otto, Daniel and Joe! It turned out we had a major foundation and structural problem in our house. The team was able to work closely with us, Otto’s Masonary team and our engineer to solve the problem. While it took longer than expected because of these unforeseen issues, the guys worked intensely to get us home before our little bundle arrived! We love our basement and so happy we chose Otto, Daniel and Joe! They are professional, personable, on budget and take the time to understand what the needs of your family are. I don’t like to think what would have happened if we had not chosen True North! Thank guys! P.S. Our basement was bone dry in all that flooding :) :)
- Trina (Toronto) Sept 03, 2013

My wife and I were uncertain where to start when planning our 2013 basement renovation. Our basement dreams included a 4 foot drop to give us 10 foot ceilings. We started our research here in Homestars and decided on True North Underpinning based on their attention to detail when preparing their estimates (all the 10 ratings on this site helped our decision too). I'm happy to add another 10 rating to the site based on our experience. Daniel, Otto, and Josh were easy to work with and took the time to walk us through each step of the process. They provided delivered on their work plan religiously including the status updates needed to reassure us. They also delivered on their cost and schedule estimates despite some tricky issues with our difficult neighbors and the winter weather. It was particularly reassuring that Daniel stayed with the project after the contract was signed and managed all issues with the same professionalism he displayed when we were convinced to sign his team originally. Overall, the work was tremendous beginning to end of project and even after when they helped to ensure our lawn grew back after their equipment was removed and ground thawed. We'd happily recommend True North to friends and family.
- John (Toronto) Aug 29, 2013

We had True North underpin our basement and they did a fantastic job. There were some logistical issues especially with the placement of the bin and Daniel's team did a great job working with our neighbour to address his concerns. The job was done well, on time (was actually done a week earlier than we expected) and for the price we were originally quoted. If you are looking to have your basement underpinned you can't go wrong with True North. The leader on our project was John and he was great to deal with and all the guys were very personable. Great Job.

Thank-You to Daniel, Otto and team.
- Paul (Toronto) Jul 17, 2013

Daniel and Josh were always helpful, friendly and punctual and their price competitive. The crew was hardworking and very polite and neat. We are very delighted with the job and would recommend them highly. Thanks guys for the great job.
- Pauline (Toronto) Jul 16, 2013

Got 3 quotes for underpinning 600 square feet of raw basement space. Having done research on both Homestars and On-line regarding underpinning vs. benching. 2 Quotes with mix of underpinning and benching but for only 400 square feet of basement at 43,000 and up. True North's Otto came one evening to estimate. I asked if the house had footings under floor to do benching...he thought not, told me to do couple of test holes over next couple of days...said to him, "hold on, do it right now!" grabbed a wrench bar and smashed through 1917 built floor and discovered 4 and 1/2" footings in and same down. "Well now!" said Otto, "we can do benching no problem, 8" in and give you 8" down". True North had a quick window of opportunity and I just went ahead and signed the boys on. At 18Ks (+ 3Ks for plumbing + Taxes) for benching, it was a bargain compared to underpinning.

Daniel came in and introduced his crew, Crew Lead Josh, assistant Josh, helpers Joel and some other J-named fellaws...They start digging down and low and behold I have Jurrassic Beach sand below the floor instead of the usual soil or clay. In fact the sand is so fine and dry, like caribean beach sand, that 8" in and 8" down will not allow for safe and proper support of basement walls; Daniel and Otto suggest we go 1 foot in and 1 down to gain an overall 6" and a bit of extra height after floor is poured. Otto even mentioned that they could not have underpinned with the kind of sand I had there. So - Caveat Emptor - buyer beware - know ahead of time if benching rather than underpinning is right for you. Benching gives you smaller usable space but adding a higher framing behind where sofa will be, eliminates wasted bench space as that now becomes a shelf for lamps, photos, books, etc. The Main Bulkhead for heating ducts marries and frames one wall where TV will be placed, creative solutions abound when you bench a basement. We, through our creative talent Mike at Sonoma, made our space interesting and very much functional.

The crew at True North were hard working, clean and efficient. That work is all about grunt and sweat as so much material was removed through a tiny side window using wheelbarrows and buckets. The crew are terrific. In under three weeks, I had a brand new bare bones basement. Dan and Josh returned recently to do a bit of brick-work, sealing a window. As Otto said once to me, we've done over a hundred basements and each and every one of them is unpredictable and will serve up a surprise curve-ball. Mine was the fine beach sand that lay underneath the basement floor; had the walls not been in such good shape (1917 poured concrete walls on footings to just above ground, then double brick on up) other surprises would have complicated matters. I recommend benching, if all you need is to gain a few inches of height, or a mix, as long as you pre-plan the divisions in your basement space. Thank you Daniel, Otto, Josh and the gang...really nice work!
- Marcel (Toronto) Jul 08, 2013

True North Underpinning came recommended to my wife and I and we couldn't be happier. Both Daniel and Otto were easier to work with and took the time to walk us through each step of the process. They proactively provided status updates and helped us make the right decisions for our basement. On top of this, the crew was professional, punctual and very conscious of our family living on site through the renovation. Excellent work, attention to detail and customer service making the 6 week project fly by. We'd happily recommend True North to friends and family.
- Gary (Toronto) May 10, 2013

I highly recommend True North Underpinning. After meeting with Otto, we felt confident that the job would be done well and we weren't disappointed. Daniel did an excellent job overseeing the project, keeping us informed and making sure that everything was progressing smoothly. We were worried because we have a shared driveway and we did not want to upset our neighbour. Daniel spoke to the neighbour and made arrangements and our bins never stayed overnight. The neighbour had no complaints and commented that they seemed to be a great company to work with. When unexpected things happened, as they often will in renovations, Daniel made sure that everything was dealt with in a timely and safe manner. The crew worked hard and were professional and courteous. The quote and time frame were accurate. I would definitely recommend True North to our nearest and dearest.
- Mira (Toronto) May 09, 2013

Daniel and Otto were the first people that we met with regarding our underpinning project. We were so impressed with them, we didn't even bother getting other quotes. Their attitude and experience were enough for us. Their quote was very detailed and they set our expectations from the very beginning. Daniel was onsite everyday and his team was great. Everyone was very respectful of our home and our neighbours. We have young children and needed access to our laundry during the project. They always set our machines back up on the schedule we agreed on. For those of you wondering, it is possible to keep doing the wash during an underpinning project if you're up for an adventure and you own a good pair of boots! Daniel did a good job managing our inspector when we ran into issues with a previous project. In the end, the project was done in the timeframe specified and for the price quoted. We genuinely enjoyed working with Daniel and his team and would highly recommend True North. We only wish they could have continued on with us to finish the basement after the underpinning!
- Playtor Estates (Whitby) Jan 29, 2013

The True North Underpinning team was efficient, curtious and easy to work/communicate with. Daniel was our point person for all things related to the job. Aside from his wealth of knowledge, his honesty and professionalism was the winning combination for me. He ensured that our neighbours were not impacted negatively with the work we were having done in our home (as we have a semi detached) and went out of his way to check with them during the 7 week period. Daniel accommodated our busy schedules to complete progress checkpoints with us. He kept us informed on all the next steps of his crew so there were never any surprises. QUOTE: There were no additional costs that crept up and they were spot on with time management. They completed the job on time and with in budget. There were no surprises or additional costs. They worked closely with the engineer to minimize the imnpact to our neighbour regarding our external staircase. The quality of the work to our basement and stairs are being admired by family, friends and neighbours. I would strongly recommend True North Underpinning to anyone who is ready to dig out their basement. Best company I have dealt with in a very long time.
- Melanie (Toronto) Dec 05, 2012

On the very first visit, I was amazed by Otto's estimate - he gave the exact distance estimate between my house and my south neighbour, without any measurment. So accurate was the quote of the underpinning project, the timeline and the actual cost! Dan has done a great job to manage this project. Of course, without Josh and the crew's hardwork, my dream would not have come true. Now my living space has been doubled with a full basement! My neighbour told me she was also very impressed with the crew's politeness and respect to maintain the site cleanness! If my next house needed underpinning work, I would definitely hire True North Underpinning again!
- Simon (Toronto) Dec 05, 2012

When I was planning a major renovation, the one place I knew not to skimp was on the foundation - that's the place where you can't afford any mistakes. I'm so glad that my contractor knew to call True North Underpinning to do the job. After meeting with Daniel, it was clear that the job was going to be done right leaving me free of any concerns (like the hideous horrors we've all seen on HGTV's Holmes on Homes.) The other reviews have already mentioned how extremely polite, conscientious, and considerate the entire team is, but what also impressed me was their ability to put up with multiple changes in the plan. I changed my mind about how far down to dig (also requiring a change in the waterproofing plan), and at nearly the last minute added a complete dig-out of my crawl space. It appears that these guys can gracefully adjust to any request. Each man on the team left me with the impression that, rather than just doing the job, they would bend over backwards to get the homeowner exactly what she wants. Special thanks to Josh. I recommend True North with great enthusiasm.
- Gail (Toronto) Nov 01, 2012

We had our basement benched by True North Underpinning - they were very professional. The guys that did the work were on time, very polite, cleaned up the site when finished. The quote was right on - no extras added on. I would use them again!
- Peter (Toronto) Sept 24, 2012

We hired True North Underpinning earlier this year for the excavation and underpinning of our 120 year old victorian row house in Leslieville to create 8" ceilings. The company came in towards the higher end of the quotes we received; and in this case we believe that we got what we paid for and are very happy with our decision. The job turned out to be much more complex than anticipated due to major structural issues uncovered during the excavation; and throughout Daniel and his team took the time to explain our options and worked closely with our engineer on creative solutions that minimized impact to our adjacent neighbor (party wall). We should note that this was also an unusual job for the team too in that we have an infant (was 4 months when job started) so were home much of the day while the crew was working. At all times the crew was exceptionally respectful and polite - going out of their way to cause as little disruption as possible. Daniel even went so far as to bring by a window air conditioning unit for the time we were without HVAC. He is a real jem! While the job did take longer than anticipated, the True North team held true to their original budget. They really made sure the job was completed right and we would not hesitate to refer them to friends - in fact we already have and hope they are as pleased as we are with their service.
- Heather & Joe (Toronto) Aug 14, 2012

True North Underpinning were recommended to us by Sonoma Contracting who were performing our Basement Renovation. Daniel presented a number of options to us including underpinning, benching/curbing or simply breaking up the existing floor, waterproofing and lowering the floor 3 inches with 3 inches of concrete. Our existing floor was terrible and we couldn't proceed without doing something. We opted for simply replacing the floor and waterproofing, due to our overall budget. Daniel's team were extremely professional, very prompt and caught other problems in the course of their work and proactively fixed them. We had timing issues on our end, and they were extremely patient with us, and once they started, had the work done in less than 2 weeks. Our house had poor access with only one small basement window and a porch hatch to carry out all the concrete and material, and the guys did a great job on it. I would recommend True North Underpinning to anyone looking for this kind of work.
- Andrew (Toronto) Aug 08, 2012

True North came highly recommended by a colleague. The job was particularly challenging because it was done in winter and with the family living in the house. The whole team was very easy to deal with, proactive, with many helpful suggestions throughout. They not only worked well with myself the home owner, but also regulatory authorities, others contractors, and the neighbours. The project was completed on-time, on-budget, and we are very pleased with the results.
- Matt (Toronto) Mar 22, 2012

We had our 80 year old house underpinned by Truenorth recently and couldn't be happier with their job. The crew came in early every morning and left late every evening. They worked like horses and managed to finish ahead of schedule. Every last one of them were polite and friendly. However, Daniel (co-owner) is the real jewel in their crown. I've dealt with many people in this industry before and he's probably the best I've come across. I know they had at least one or two other jobs on the go, but Daniel still made a point of coming around to our house virtually every day. And when Daniel came around, he didn't just shoot the breeze with his guys and then take off; he actually worked and got his hands dirty with the rest of his crew. He would also always made a point of coming to tell us how things were progressing and what we could expect over the next day or two. It was a great experience.
- Tristan (Toronto) Mar 12, 2012

We hired True North in Oct. 2011 to dig down and underpin our basement. The crew was very professional, friendly and great to have around. They were as tidy and clean as they could possibly be. They always showed up when they said they would. All steps in the process were explained clearly. Invoices were itemized and easily understood. We would have them back in a minute if we had another basement to do! We will happily recommend them in the future.
- Rick & Anne (Toronto) Feb 24, 2012